How to Open an Issue Ticket in FreshService
How to Open a Ticket in FreshService
Click on the Report an Issue button to access the ticket submission form.
Although you can access the form even without logging in, it is recommended that you DO login before submitting a ticket, for two main reasons.
- Firstly, it gives you access to the entire form as opposed to when you are logged out (for instance, if you’re logged in, you can specify assets- like your laptop etc.- that the ticket pertains to).
- Secondly, it ensures that the ticket traces back to you easily and avoids potential confusion caused, for instance, by inadvertently mistyping the email address.
Click on the Request a Service button to access the Service Catalog Items.
Use this form for requesting something new, hardware, software, Application access. Enhancement requests etc.