How to Track your Tickets
Modified on: Thu, Feb 15 2024 10:53 AMHow to Track your Tickets
Click on the Open Tickets link to get a list of your tickets.
The current ticket status
By default, this list shows your
open and pending tickets, but you can change the filter to show just the resolved and closed
tickets or all your tickets.
You can also sort your tickets based on:
● Date Created
● Last Modified
● Status (default)
● Ascending order
● Descending order
From this list, click on the ticket you need to track. This opens the detailed view for the ticket
that provides information like the name of the agent working on it, the status and any
conversation that has happened on the ticket so far.
At the detailed view, you can post a reply, mark the ticket as closed and even add people to be
notified about future activity on the ticket.
The tracking ticket options allow you to …
View name of the requestor |
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Check the status |
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View any conversation that has happened |
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You can post a reply to the support group |
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You can mark the ticket as closed |
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You can add people to be notified of future activity on the ticket |
Advanced Searching
To see all open tickets.
| Click the Hamburger Menu | |
| Select Tickets | |
| Update the Filters accordingly. i.e. select 'All Tickets' to see all of your tickets regardless of status |