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Printer Support - Schller, Coppell, Las Vegas

Modified on: Thu, Apr 24 2025 11:20 AM


Toshiba Printer Supplies and Maintenance
  • Supplies: 
    • Ink Cartridges should be on auto-order when they get low.
    • Waste toner cartridges and staples are not auto ordered and need to be ordered if we are running low or out.  
    • Schiller Park: Ink toner cartridges are located in the tall cabinet by Matt's desk.


  • Toshiba Service and Supplies Order #: 888-855-1924 or https://tbs.toshiba.com/tbs/
    (Equipment ID is needed when ordering over phone or on web, which is on a label on the front of each copier or below in table)

  • For Emergency supplies or service our contact is Vincent Langman: vincent.langman@tbs.toshiba.com

Schiller Park Printers
Cedar
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.35

Equipment ID: IL13736

Location: 2nd Floor

Type: Black & White
Ash 
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.32

Equipment ID: IL13742

Location: 2nd Floor
Type: Black & White
Birch
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.33

Equipment ID: IL13743

Location: 2nd Floor
Type: Black & White
Buckeye
Model: Toshiba e-Studio 5015AC

IP Address: 10.24.35.34

Equipment ID: IL13746

Location: 2nd Floor
Type: Color
Ironwood
Model: Toshiba e-Studio 4515AC

IP Address: 10.24.35.40

Equipment ID: IL14852

Location: 2nd Floor Accounting
Type: Color
Laurel
Model: Toshiba e-Studio 5525AC

IP Address: 10.24.35.41

Equipment ID: IL13758

Location: 3rd Floor Executive Area
Type: Color
Dogwood
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.36

Equipment ID: IL13911

Location: 3rd Floor
Type: Black & White
Elm
Model: Toshiba e-Studio 5525AC

IP Address: 10.24.35.37

Equipment ID: IL13762

Location: 3rd Floor
Type: Color
Ginko
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.38

Equipment ID: IL13737

Location: 3rd Floor
Type: Black & White
Hickory
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.39

Equipment ID: IL13741

Location: 3rd Floor

Type: Black & White
Maple
Model: Toshiba e-Studio 5525AC

IP Address: 10.24.35.42

Equipment ID: IL13755

Location: 3rd Floor
Type: Color
Oak
Model: Toshiba e-Studio 4528A

IP Address: 10.24.35.49

Equipment ID: IL13738

Location: 4th Floor
Type: Black & White
Money
Model: HP LaserJet Enterprise M608
IP Address: 10.24.35.43
S/N: PHBCT1N0YZ
Type: 2nd Floor Check Printer Locked AP Room		 Dinero
Model: HP LaserJet Enterprise M607
IPAddress: 10.24.35.44
S/N: PHBCQ8T03K
Type: 2nd Floor Check Printer Locked AP Room

'Money' & 'Dinero' Printers

  • Exclusively used for check printing.
  • Located in a locked room 2nd floor by Payroll/Accounting.
  • Uses a special MICR toner cartridge.
  • Jorge Abelar is point of contact when he needs any help with issues.
  • Service is through HP Support under warranty, contact HP Support for assistance.
    • Money is new as of March 2025 and is under warranty.
    • Dinero is out of warranty; a replacement printer is in the IT Closet if Dinero breaks down.
      • The new printer requires a special MICR board be installed and is with the printer in the IT Closet.
      • Toner is available also in the closet.


Adding email to address book for scan to email (Toshiba Copiers)

  • Login to the printer portal with its IP address or click the link above for the printer you're targeting.
  • Expand Registration > Address Book > Contacts
  • Add the information and Save



Adding a printer (Toshiba Copiers)

  • Make sure the user's account is a member of the printer group they need added in Azure AD/Entra ID
    (It may take ~30 minutes for the sync and the printer to show up in Company Portal)
  • Open Company portal and install the printer.
  • If any errors, try installing the drivers for the printer first.  All printer drivers for ALL MODELS are available in the following location online (the specific printer is listed but all model drivers are in the package you download):
    • e-STUDIO5525AC | Office MFP | Toshiba Business
    • Scroll down to Downloads
    • Expand "e-Bridge Current Drivers"
    • Download "Windows e-Bridge Universal 2 PCL/PS 32/64 Bit Driver"
    • Extract the package and locate the .inf file in the driver's folder, right-click and install.
    • You can run setup but that is slower.



Cleaning the queue and restarting print spooler

  • Print Server: prdprtsch01
  • RDP into the print server with your a-account if you have access.  If not, Dawn can assist you.
  • Open Print Management Console
  • Clear the queue by right-clicking on the printer and 'Open Printer Queue...'
  • Select Printer menu item in the queue and Cancel all Documents, also right-clicking on the document and canceling.
  • Open Services Console and find the Print Spooler service, right-clicking and restarting the service.
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