Mimecast: Permit Rejected External Emails

This article will demonstrate how to add an external email to your safe sender list in Mimecast. It is also for those whose client(s) may be experiencing issues when trying to email their Encore email (e.g. rejection emails).

Login to the Mimecast website using your "@encoreglobal.com" email address: https://login.mimecast.com/
Click "Mimecast Personal Portal."
Click the "Permitted" tab on the left-hand side.
Now click the "Add Permitted" button in the top-right hand corner underneath your name.
Enter the email or domain you'd like to unblock/permit in the "Email Addresses or Domains" field, click the "Add" button, and lastly click "Permit."