New Process

Toshiba Printer Supplies and Maintenance Supplies: Ink Cartridges should be on auto-order when they get low. Waste toner cartridges and staples are not auto ordered and need to be ordered if we are running low or out. Schiller Park: Ink toner cartridges are located in the tall cabinet by Matt's desk. Toshiba Service and Supplies Order #: 888-855-1924 or https://tbs.toshiba.com/tbs/ (Equipment ID is needed when ordering over phone or on web, which is on a label on the front of each copier or below in table) For Emergency supplies or service our contact is Vincent Langman: vincent.langman@tbs.toshiba.com Schiller Park Printers Schiller Park Printer Map | Knowledge Base | Global Service Center Cedar Model: Toshiba e-Studio 4528A IP Address: 10.24.35.35 Equipment ID: IL13736 Location: 2nd Floor Type: Black & White Ash Model: Toshiba e-Studio 4528A IP Address: 10.24.35.32 Equipment ID: IL13742 Location: 2nd Floor Type: Black & White Birch Model: Toshiba e-Studio 4528A IP Address: 10.24.35.33 Equipment ID: IL13743 Location: 2nd Floor Type: Black & White Buckeye Model: Toshiba e-Studio 5015AC IP Address: 10.24.35.34 Equipment ID: IL13746 Location: 2nd Floor Type: Color Ironwood Model: Toshiba e-Studio 4515AC IP Address: 10.24.35.40 Equipment ID: IL14852 Location: 2nd Floor Accounting Type: Color Laurel Model: Toshiba e-Studio 5525AC IP Address: 10.24.35.41 Equipment ID: IL13758 Location: 3rd Floor Executive Area Type: Color Dogwood Model: Toshiba e-Studio 4528A IP Address: 10.24.35.36 Equipment ID: IL13911 Location: 3rd Floor Type: Black & White Elm Model: Toshiba e-Studio 5525AC IP Address: 10.24.35.37 Equipment ID: IL13762 Location: 3rd Floor Type: Color Ginko Model: Toshiba e-Studio 4528A IP Address: 10.24.35.38 Equipment ID: IL13737 Location: 3rd Floor Type: Black & White Hickory Model: Toshiba e-Studio 4528A IP Address: 10.24.35.39 Equipment ID: IL13741 Location: 3rd Floor Type: Black & White Maple Model: Toshiba e-Studio 5525AC IP Address: 10.24.35.42 Equipment ID: IL13755 Location: 3rd Floor Type: Color Oak Model: Toshiba e-Studio 4528A IP Address: 10.24.35.49 Equipment ID: IL13738 Location: 4th Floor Type: Black & White Money Model: HP LaserJet Enterprise M608 IP Address: 10.24.35.43 S/N: PHBCT1N0YZ Type: 2nd Floor Check Printer Locked AP Room Dinero Model: HP LaserJet Enterprise M607 IPAddress: 10.24.35.44 S/N: PHBCQ8T03K Type: 2nd Floor Check Printer Locked AP Room 'Money' & 'Dinero' Printers Exclusively used for check printing. Located in a locked room 2nd floor by Payroll/Accounting. Uses a special MICR toner cartridge. Jorge Abelar is point of contact when he needs any help with issues. Service is through HP Support under warranty, contact HP Support for assistance. Money is new as of March 2025 and is under warranty. Dinero is out of warranty; a replacement printer is in the IT Closet if Dinero breaks down. The new printer requires a special MICR board be installed and is with the printer in the IT Closet. Toner is available also in the closet. Adding email to address book for scan to email (Toshiba Copiers) Login to the printer portal with its IP address or click the link above for the printer you're targeting. Expand Registration > Address Book > Contacts Add the information and Save Adding a printer (Toshiba Copiers) Make sure the user's account is a member of the printer group they need added in Azure AD/Entra ID (It may take ~30 minutes for the sync and the printer to show up in Company Portal) Open Company portal and install the printer. If any errors, try installing the drivers for the printer first. All printer drivers for ALL MODELS are available in the following location online (the specific printer is listed but all model drivers are in the package you download): e-STUDIO5525AC | Office MFP | Toshiba Business Scroll down to Downloads Expand "e-Bridge Current Drivers" Download "Windows e-Bridge Universal 2 PCL/PS 32/64 Bit Driver" Extract the package and locate the .inf file in the driver's folder, right-click and install. You can run setup but that is slower. Cleaning the queue and restarting print spooler Print Server: prdprtsch01 RDP into the print server with your a-account if you have access. If not, Dawn can assist you. Open Print Management Console Clear the queue by right-clicking on the printer and 'Open Printer Queue...' Select Printer menu item in the queue and Cancel all Documents, also right-clicking on the document and canceling. Open Services Console and find the Print Spooler service, right-clicking and restarting the service.